Return & Refund Policy

General Policy

At Meowianshop.com, your satisfaction is our top priority. If you are not fully happy with your purchase, we offer a simple and transparent return and refund process to ensure peace of mind when shopping with us.

Eligibility for Returns

You may request a return within 7 days of receiving your order. To qualify:

  • Items must be unused, unworn, and in their original condition with packaging intact.
  • Original receipts or proof of purchase must be provided.
  • All tags and labels must remain attached.

Items returned with signs of wear, damage, washing, or alteration cannot be accepted.

Non-Returnable Items

  • Items marked as final sale or clearance
  • Gift cards and store credits
  • Personalized or customized products
  • Items damaged due to misuse or improper care
  • Custom doll

Refund Process

Once your return is received and inspected at our warehouse:

  1. We will send you an email notification confirming receipt.
  2. If approved, refunds will be issued to your original payment method.
  3. Refunds typically take 5-7 business days, but may vary depending on your bank or payment provider.

Please note: Shipping fees, customs duties, and taxes are non-refundable unless the return is due to our error (wrong or defective item).

Return Shipping Costs

Customers are responsible for covering return shipping costs unless:

  • The product is defective, damaged, or incorrect.
  • The return has been pre-approved by our support team under a special case.

We recommend using a trackable and insured shipping service. Meowianshop.com is not responsible for lost or delayed return parcels.

Exchanges

We currently not allow exchanges for the same product in a different size or color (subject to stock availability). If the desired item is out of stock, a refund will be processed instead.

International Returns

For international customers, please note:

  • Return shipping fees, import duties, and customs charges are the buyer’s responsibility.
  • If a package is refused at customs or returned due to unpaid duties/taxes, we cannot issue a refund for shipping costs.

How to Start a Return

To initiate a return or refund request:

  1. Contact our customer service team at support@Meowianshop.com within 7 days of receiving your order.
  2. Provide your order number, product details, and reason for return.
  3. Once approved, you will receive instructions on how and where to send your package.